Water and Sewer

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Billing Department and Service Questions  704-436-9803.

The Water & Sewer department's responsibility is to maintain and improve the long-term quality and reliability of water and sewer services in the Town of Mount Pleasant. Today, the primary goals are cost control, efficient delivery of service and environmental protection. Accordingly, it is necessary for the Town to maintain and improve the water distribution and sewer systems, to establish and administer a sound billing and collection system that is fair and efficient, and to maintain a strong financial structure.

 

After Hour Water / Sewer Emergencies call 704-788-0301.

 

WSACC         Water and Sewer Extension Ordinance
WSACC Mt. Pleasant Treatment Plant Backflow Prevention Ordinance
Annual Wastewater Report 2016  Backflow Prevention Q&A
Annual Water Quality Report 2015    Town Street Map
     
N.C. Drought Conditions Fats, Oils, & Grease
Fee Schedule effective July 1,2016 Customer Service Policy
APPLICATION FOR WATER / SEWER SERVICE

Water Leak Adjustment Form

Automatic DRAFT FORM for Water/Sewer Payments

                                                                                                                      

                                                            

                                                                           


Water and Sewer Billing 

All bills may be paid at the Town Hall 24 hr. drop box, the billing office at Town Hall between 8:00am-4:30pm Monday-Friday, by phone with a debit/credit card, online, or through the mail.  

Customer accounts for services will be due and payable on the 20th of the month following receipt of the services. Customer accounts not fully paid will become delinquent on the 21st  which will subject the account to a delinquent charge of $10.

If a bill is unpaid after the 5th day of the month following the due date of the bill, service shall be cut off by locking or removing the meter. The outstanding balance, plus all penalties and interest, shall be paid before water service is restored.